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Customer: Macedonian mobile operator
The operator was looking to be able to manage the
complete Infrastructure (heterogeneous and distributed environment) from
a single point and location, easier to operate and be able to collect
system performance data, identify proactively potential problems and fix
them before they occur. They wanted to have a tool with which they would
be able to find out the root cause for network outages. In addition,
they wanted to be able to have a tool which would produce factual data
and generate reports for management to justify investment in IT based on
measurable data.
They were also looking to start implementing a
business approach to deliver IT services and mission critical
applications. For example, for billing systems (both pre-paid and
post-paid), they wanted to be able to quickly identify root of a failure
on any level (application, database, infrastructure).
HP, HERMES SoftLab and Intellicom joined forces to
deliver the solution based on HP OpenView. HERMES SoftLab designed and
implemented the solution, enabling our customer to monitor and
proactively manage network, systems and applications; the whole project
was delivered in 5 weeks engagement which were delivered in three phases
and the project was finished in less than 3 months.
As part of the solution, HERMES SoftLab implemented
(based on custom-made templates) a service tree that enables them to
monitor the operation of billing systems as a service, so they are able
to proactively identify any impact on availability or performance from
the application layer down to the infrastructure.
Our customer is now able to centrally monitor and
manage the complete IT Infrastructure using a single tool for that, they
can also solve problems faster because they are able to quickly identify
the root cause, furthermore they are able to perform better and
proactive planning of IT investments, based on the data which is
provided by OpenView products.
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Centralized management point, removing the need
for operating and having skills on different tools
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Change from reactive to a proactive approach to
manage critical applications and systems (billing, CRM)
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Shorter time-to-repair cycle by quickly
identifying the root of system failures or performance bottlenecks
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The
challenge 
