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Users demand that IT organizations deliver the
performance, responsiveness and availability to support the role they
play within the business processes of their organization. HERMES SoftLab
helps IT organizations to develop and improve service delivery while
reducing costs through a combination of management tools, best practices
and improved communication between the business and IT. By focusing on
people, processes, technology and the IT Infrastructure Library (ITIL)
we use our extensive experience and expertise to develop, implement and
integrate a complete Service Management solution that uniquely meets
your needs.
IT services must be delivered to business users to
agreed service levels and costs, and in order to help you achieve that,
we offer you Consulting Services and Technology Solutions to enable the
adoption of ITIL and implementation of IT Service Management (ITSM) in
your organization. Our consulting services cover:
Introduction to ITIL and ITSM
This is a seminar with line-of-business, quality and IT executives to
introduce and provide an overview of the concept, processes, challenges
and benefits that ITIL adoption and ITSM implementation can bring to
your organization.
“Where are we?” Assessment of your IT
organization
Our consultants make an initial assessment of the current state and
operations of your IT department in order to answer the “Where are we
now?” and better understand the “Where we want to be?” question.
ITIL and ITSM adoption workshop
Based on the results of the assessment, our consultants work—together
with your IT organization—on the identification of key services and a
services catalog for adoption in 2 areas: Service Delivery and Service
Support. This stage also covers the development of an implementation
plan to align people, processes and technology and effectively link them
to business objectives.
Implementation
At this stage, we establish the introduction of fully documented
processes to deliver high-quality services and the implementation of
technology tools that will support the execution of those processes.
Reassessment and continuous improvement
The demands and challenges of IT organizations change, evolve and grow
just as business environments do. In order to keep up with that
challenge, we establish periodical reassessments to continuously
identify areas of improvement and enable IT to adjust to new business
requirements in a timely manner.
Managing the IT infrastructure (network, systems
and applications) has become critical to guarantee that a business runs
smoothly, that mission-critical applications are up and running and that
services rendered to end users meet the quality objectives. It is also a
key to identifying and exploiting underutilized infrastructure capacity
to maximize the value of IT investments.
To help you efficiently manage and optimize your IT
infrastructure we provide consulting, implementation, deployment,
optimization, and support & maintenance services for network, systems
and applications management solutions based on HP OpenView products. If
you have a complex IT environment, with troubleshooting, optimization
and customization needs requiring lab-level expertise, we are the right
partner for you.
Our team of consultants has a tremendous experience
in delivering HP OpenView projects for a wide range of large enterprises
and communication service providers, including fixed and mobile
operators as well as ISPs.
With our unique expertise in Application
Management, materialized through our industry leading products, we are
in the best position to deliver application management solutions for
custom applications or packaged applications where no standard
management product is available, and integrate them into different
enterprise management systems. Our solutions help you protect your
mission-critical application investments by enabling you to proactively
monitor the application quality of service. |
ITIL
and ITSM Consulting Services 
