Consolidation of IT network and service management infrastructure

Customer: Tunisian Mobile Operator

The challenge

The customer was looking to consolidate its IT network and service management infrastructure -which was based on point solutions- into a single centralized tool.

The solution

HERMES SoftLab provided consulting services to enable the customer to implement and effectively use an IT Service Management solution based on HP OpenView products for network and systems management, as well as for service management of enterprise and critical applications such as billing systems, Oracle DB, Exchange and PeopleSoft. The environment comprised more than 50 servers, over 1000 network nodes and elements, 14 Oracle servers, 2 Exchange servers, 1 PeopleSoft server and 1 Microsoft Active Directory Server.

HP, HERMES SoftLab and SMS (a local partner) joined forces to deliver a solution based on HP OpenView. HERMES SoftLab designed and implemented the solution, which enables the operator to centrally monitor and proactively manage network, systems and applications.