HERMES SoftLab announces major enhancements to Smart Plug-In for Citrix Xen for HP Operations Manager and HP Business Availability Center

HP Software Universe, Las Vegas, Nevada, June 17th, 2009 – HERMES SoftLab, a member of the ComTrade Group, today announced a new version of their Smart Plug-in (SPI) for Citrix Xen. The SPI for Citrix Xen now integrates HP Operations Manager, HP SiteScope and HP Business Availability Center with Citrix XenApp, XenServer and XenDesktop to enable comprehensive day to day management, monitoring and reporting.

“SPI for Citrix Xen delivers an extensive, power-user grade management solution that clearly demonstrates our commitment to providing solutions which add value to Citrix products,” said Gregor Smrekar, HERMES SoftLab CEO. “By integrating Citrix infrastructure topology, health, and performance information with the HP business service management software, the SPI for Citrix Xen enables IT departments to maintain high service levels and top-notch end-user experiences.

Organizations that standardized their operations management around HP Operations Manager or HP SiteScope and HP Business Availability Center are now able to equip their staff with out-of-box monitoring knowledge, tools, and reports to handle day-to-day supervision of Citrix XenApp, XenServer, and XenDesktop environments (Citrix Delivery Center). SPI for Citrix Xen has been designed to deliver immediate and long term value to different groups within IT departments: from operations staff and Citrix specialists to IT managers and the CIO.

“Customers reduce costs and improve service availability with comprehensive management capabilities for IT environments,” said Ramin Sayar, senior director of products, Software & Solutions, HP. “The combination of SPI for Citrix Xen and HP business service management solutions helps customers improve the performance and availability of their dynamic infrastructure.”

SPI for Citrix Xen benefits:

• Infrastructure availability monitoring: Health, performance, and availability of XenApp, XenServer and XenDesktop infrastructure.
• Application availability monitoring: Synthetic application and desktop launch probing ensures application and desktop availability; and issues are quickly identified and root-cause analysis provides comprehensive diagnosis.
• End-user latency monitoring: From the beginning of the logon process to user log-off, latency issues can be confirmed and isolated to specific components.
• Unified management: Further leverage investments in HP Software, operations personnel, processes, and procedures to extend ITIL and Enterprise Systems Management to the Citrix Xen environment – with no additional consoles required.
• Integrated Management: The SPI for Citrix Xen automatically integrates performance and availability information from the Citrix infrastructure with that of the back-end application layers, acting as an operations bridge for different subject matter experts.

SPI for Citrix Xen supports Citrix XenApp, with partial support for XenDesktop; XenServer support will be released in August 2009 and full XenDesktop will be available in Q1 2010. The SPI for Citrix XEN is both an HP Software Certified Smart Plug-in and a verified Citrix Ready solution. Today HERMES SoftLab also announced exciting new extensions to Siebel CRM/Oracle BI SPI and EMC Documentum SPI.

For more information: spi-info@hermes-softlab.com or contact HERMES SoftLab staff at HP Software Universe, exhibition hall, booth #304.

For more information about HERMES SoftLab:

Gregor Knafelc,
Public Relations Department , HERMES SoftLab,
Litijska 51, 1000 Ljubljana, Slovenija,
tel: +386(0) 1 58 65 699,
fax: +386(0) 1 58 65 270
e-mail: Gregor.Knafelc@hermes-softlab.com

HERMES SoftLab Management Products
HERMES SoftLab is the recognized leader in enterprise application and infrastructure management for heterogeneous, multi-vendor environments. Our management product line delivers strong, immediate value for customers and includes best in class solutions for management of Oracle Siebel CRM/BI, EMC Documentum, Citrix Xen, and Microsoft Terminal Server.

About HERMES SoftLab
HERMES SoftLab, a member of the ComTrade Group, is an international provider of software engineering services and IT solutions. With a network of sales and delivery offices that link a total of 850 experts, customers can draw on a wide range of expertise sourced throughout the Adriatic, Western Europe and USA.

Supported by world-class competence centers, HERMES SoftLab delivers engineering, consulting and system integration services in a number of areas such as, storage and systems management, embedded software, IT solutions relating to e-business, SOA & enterprise integration, IT modernization, and service management. HERMES SoftLab delivers these services to a number of leading industries that include, the gaming industries, telecommunications, financial institutions and the public sector.

With eight software development centers in five countries, customers can utilize software centers on a project basis, or employ cross-border teams as virtual extensions to their own IT or R&D departments.
www.hermes-softlab.com

About ComTrade Group
ComTrade Group is the parent company of the HERMES SoftLab. Recognized as a leader in information and communication technologies in Southeastern Europe, the ComTrade Group has over 15 years experience within the region. The company is present in 14 countries spread over 2 continents with over 1600 employees and is able to offer a range of IT solutions, R&D services, production and distribution of ComTrade Computers and other ICT and electronic equipment.
www.comtradegroup.com