HERMES SoftLab, a ComTrade company extends Smart Plug-In for Citrix Xen product to include key Citrix products: XenDesktop, XenApp and XenServer; fully supports product integration with Operations Manager 9.

HP Software Universe, Hamburg, Germany, December 16th, 2009 – HERMES SoftLab, a ComTrade company today announced the extension of their Smart Plug-in (SPI) for Citrix Xen. The SPI for Citrix Xen now integrates not only Citrix XenApp and XenServer but also XenDesktop with HP Operations Manager, HP SiteScope and HP Business Availability Center to enable comprehensive day to day management, monitoring and reporting.

“Extended SPI for Citrix Xen delivers a management solution that makes XenDesktop-based virtual desktops a viable mainstream solution for corporate and government users worldwide,” said Janko Cajhen, HERMES SoftLab CEO. “By working closely with both HP Software and Citrix, HERMES SoftLab is delivering enterprise class, service-management solutions and best practices for Citrix XenApp, XenServer, and now XenDesktop.”

SPI for Citrix Xen product family integrates infrastructure topology, health, and performance visibility with the HP business service management software. SPI for Citrix Xen enables IT departments to maintain high service levels and top-notch end-user experiences. This product family has been designed to deliver immediate and long term value to different groups within IT departments: from operations staff and Citrix specialists to IT managers and the CIO.

Organizations that standardized their operations management around HP Operations Manager or HP SiteScope and HP Business Availability Center are now able to equip their staff with out-of-box monitoring knowledge, tools, and reports to handle day-to-day supervision of Citrix XenApp, XenServer, and XenDesktop environments (Citrix Delivery Center).

SPI for Citrix Xen benefits:

• Infrastructure availability monitoring: Health, performance, and availability of XenApp, XenServer and XenDesktop infrastructure.

• Application availability monitoring: Synthetic application and desktop launch probing ensures application and desktop availability; and issues are quickly identified and root-cause analysis provides comprehensive diagnosis.

• End-user latency monitoring: From the beginning of the logon process to user log-off, latency issues can be confirmed and isolated to specific components.

• Unified management: Further leverage investments in HP Software, operations personnel, processes, and procedures to extend ITIL and Enterprise Systems Management to the Citrix Xen environment – with no additional consoles required.

• Integrated Management: The SPI for Citrix Xen automatically integrates performance and availability information from the Citrix infrastructure with that of the back-end application layers, acting as an operations bridge for different subject matter experts.

SPI for Citrix Xen supports Citrix XenApp, XenServer and XenDesktop. The SPI for Citrix Xen is both an HP Software Certified Smart Plug-in and a verified Citrix Ready solution. Today, HERMES SoftLab also announced exciting new extensions to Siebel CRM/Oracle BI SPI and EMC Documentum SPI. All SPIs now support HP Operations Manager 9 on Linux and HP-UX.

For more information: spi-info@hermes-softlab.com or contact HERMES SoftLab staff at HP Software Universe, exhibition hall, booth #C02.

More info about HERMES SoftLab:

Gregor Knafelc,
Public Relations, HERMES SoftLab, a ComTrade company
Litijska 51, 1000 Ljubljana, Slovenija,
tel: +386(0) 1 58 65 699,
fax: +386(0) 1 58 65 270
e-mail: Gregor.Knafelc@hermes-softlab.com

About HERMES SoftLab Management Products
HERMES SoftLab is the recognized leader in enterprise application and infrastructure management for heterogeneous, multi-vendor environments. Our management product line delivers strong, immediate value for customers and includes best in class solutions for management of Oracle Siebel CRM/BI, EMC Documentum, Citrix Xen, and Microsoft Terminal Server.

About HERMES SoftLab
HERMES SoftLab, a ComTrade company, is an international provider of software engineering services and IT solutions serving storage and gaming industries, telecommunication service providers, financial institutions and the public sector. The company was established in Ljubljana, Slovenia in 1990 and has grown into an internationally recognized center of technology with its headquarters in Slovenia, and offices across Europe and the USA.

About ComTrade Group
ComTrade Group is the parent company of HERMES SoftLab. Recognized as a leader in information and communication technologies in Southeastern Europe, the ComTrade Group has over 15 years experience within the region. The company is present in 14 countries spread over 2 continents with over 1600 employees, and is able to offer a range of IT solutions, R&D services, production and distribution of ComTrade Computers and other ICT and electronic equipment.