Key Features

Events, Alerts, and Knowledge

• Monitors the Siebel Enterprise Server, Gateway Server, Database Server availability, Siebel Web server Extension, and the Siebel File System.

• Monitors the health of Siebel components that run on the Siebel Servers including monitoring the status and tasks of Siebel Object Managers, Synchronization Manager, Assignment Manager, Workflow Manager, and Replication Manager.
• From the OpsManager, starts and stops Windows services, as well as Siebel applications and commands.
• Tracks Siebel remote user activities – including synchronization status and remote user database backlogs.
• Sends notifications to the operator when errors occur within any level of the Siebel environment.
• Automatically send Emails to remote users who have not synchronized for a specific time period.
• Monitors third-party application processes and log files such as Resonate, Actuate Reporter, Siebel Data Sources, etc
• Simplified ability to monitor Siebel log files and also to review detailed Siebel Server task log file information associated with an event.

Performance graphs and Reports

• Tracks Siebel processes, memory consumption, and CPU utilization.
• Tracks performance data of Siebel Servers and Siebel Components.
• Tracks Siebel Server, Database, and Siebel component availability and status
• Remote user synchronization history and status.

Siebel Users activity

• Tracks/reports the details of Siebel users logged into the Siebel Application.
• Tracks/reports the last Siebel user login time and the last time when user added/changed account, contact or opportunity.
• Availability to analyze Siebel component crashes; which user is responsible for the crash and what the user performed before the crash.

SARM analyzer

• Provides diagnostic tasks that help administrators correlate Oracle’s Siebel Business Applications end-user performance and availability problems to their root causes within the Siebel infrastructure. These tasks help you to find problematic areas in Siebel user transactions that consume excess time, CPU, or memory.

Service reports

• The Siebel Management Pack offers auto discovery of the Siebel Business Applications topology by combining different Siebel object types and their dependencies.
• As a result, it graphically displays the business impact of Siebel lower-level components, their failures, or performance degradations.
• Monitors with Diagnostic Actions and Recovery Actions, Rules, Tasks, Role-based Security with profiles and scopes, Knowledge (countermeasure instructions), specialized Views and built-in Reports are pre-configured for quick implementation and immediate results

Operating environments

• HERMES SoftLab Management Pack for Oracle’s Siebel is available for use with Microsoft Service Center Operations Manager 2007 and includes support for Oracle’s Siebel Business Applications 8.x and 7.8 on Windows platforms.

For more information, contact HERMES SoftLab at:
mp-info@hermes-softlab.com