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HERMES SoftLab Citrix Presentation Server SMART Plug-In for HP Operations Manager

The ultimate management solution for Citrix Environments.

SPI for Citrix in combination with HP Operations Manager provides the first power-user grade management solution. Oversee the Citrix environment with architecture representations and impact business service level representations. Support tools for First Level call center professionals allow basic confirmation of problems, fault identification, and basic countermeasures.

Citrix

Citrix management professionals have access to tools that allow mass deployment of commands across farms and zones. Reports for management document service level and identify the following: consumers of the services and trends before they become faults.

.Thin client computing via Citrix Presentation Server brings important benefits to large corporations. However, there still remain significant challenges for IT management:

  • User experience is extremely latency-sensitive, yet most diagnostic tools only measure bandwidth

  • Corporate IT first level support often finds it difficult to address Citrix-related issues

  • Users perceive central application management as a significant loss of control, and thus expect even higher service levels than with conventional desktop deployments

.BY USING SPI FOR CITRIX, END USER SERVICE LEVEL IS NO LONGER AN EMOTION, BUT IS INSTEAD A MEASURED AND MANAGED CORE OF BUSINESS ACTIVITY.

.SPI for Citrix brings important benefits:

  1. Non-stop availability – Alerts and alarms measuring availability and performance of Presentation Servers, Web Interfaces, Secure Gateways, and License Servers are displayed, logged, and can even be linked to automatic email/paging alerts or automatic counteraction such as rebooting or taking off-line. Logons can be throttled to prevent the black-hole effect in a farm.
     

  2. Latency – The source of this significant user experience problem can be confrmed and isolated to specific components as soon as the user logon process starts. Trending reports enable proactive solutions before users are impacted. No user/client side agents are required
     

  3. Scalability – SPI for Citrix integrates with the HP Operations Manager family, which is itself designed for large corporate environments. Autodiscovery, Top 10 reports, and Mass Commands all simplify manageability as the Citrix environment increases.
     

  4. End-to-end – Citrix management within the HP Operations Manager environment covers back-end applications, network equipment, as well as full OS and hardware management. Databases, routers, SAP Applications and Citrix Servers are all examples in the chain of service level delivery for an ERP system. The HP Operations Manager family of solutions automatically integrates the individual point solutions for each link into a full end-to-end managed service

HP Software Platinum Business Partner

HP Software Certified Smart Plug-in

About Citrix Systems, Inc
Citrix Systems, Inc. was founded in 1989. They provide software and services which offer solutions that permit organizations to centrally manage and support applications, including those designed for Windows® and UNIX® operating systems, and to integrate these applications along with other business information into a virtual workplace offering seamless connectivity and a consistent user experience across the Internet, intranets, extranets, WANs, LANs and wireless networks. Citrix is a leader in virtual workplace solutions with thousands of customers worldwide.

For more information about SPI products send us e-mail: spi-info@hermes-softlab.com

 
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