HERMES SoftLab EMC Documentum SMART Plug-In for HP Operations Manager

Business service assurance for your critical EMC Documentum applications

Monitor the complete distributed EMC Documentum environment and the impact of individual components on business critical services. Understand performance of the system: from resource consumption on the infrastructure to end-user response times on key business transactions. Easily confirm and localize performance and availability problems.

The EMC Documentum platform and applications utilizing its capabilities deliver powerful content management and have become essential elements of critical business services. Businesses, however, still face significant challenges operating and managing the EMC Documentum environment:

• Increasingly complex environment configuration, exponential growth of content and docbases, and integration of new organizations make it harder to assure system performance and availability
   

• Performance degradation and faults in rendition services and other applications affect end-user performance and customer experience
   

• Workflow and job failures can go undetected as a consequence of complex distributed environments

By using SPI for EMC Documentum, businesses reduce the complexity of understanding and managing EMC Documentum based business applications and services

Key benefits:

• Continuous availability – EMC Documentum platform components and infrastructure are monitored for availability and performance. Configurable alerts are triggered on potential problems, logged in the operations console, and paged to operators if needed. Problem resolution measures, such as restarting services, can be executed automatically.
   

• Monitor business service impact – the EMC Documentum environment is discovered automatically and presented in a business service oriented view. Impact of problems or performance degradations in the EMC Documentum environment is displayed, simplifying prioritization for resolving problems and root cause resolution.
   

• Measure and manage end-user side performance – SPI for EMC Documentum measures response times for essential business transactions from end-user perspective. Sources of potential response time problems can be detected and confirmed and remedy measures implemented. Trend reports point to potential response time issues so end-user and customer experience can be monitored and improved significantly.