HERMES SoftLab Oracle’s Siebel Business Applications SMART Plug-In for HP Operations Manager

SPI for Oracle’s Siebel Business Applications (SPI for Siebel) protects your Siebel investment.

SPI for Oracles’ Siebel Business Applications provides professional monitoring and management of your Siebel deployment. This ensures that your Siebel users’ experiences are positive – protecting your large Siebel investment.

Face-to-face Customer Service Professionals, the usual users of Siebel Business Application, are very demanding since they expect the same level of service they give to customers. A particular wariness about poor system response and failed user actions make easy-to-use excuses for rejecting expensive Siebel implementation, and also for failing to meet corporate revenue or customer satisfaction targets. Clearly, this is not the type of board level visibility most Siebel implementers, Siebel administrators, and IT professionals want.

SPI for Siebel is a tool that can automate diligent monitoring, give automated corrective actions based on application management policies, identify future performance delivered so they can be corrected proactively, and help coordinate multiple failures into a single root cause.

“HSL’s new Smart Plug-In, SPI for Oracle’s Siebel Business Applications, complements the HP Software portfolio of service-driven management solutions. The level of integration provided by HSL with this SPI extends the HP Software management solution for CRM environments”, said Vice President and General Manager, HP Operations Manager Business Unit

WITH SPI FOR ORACLE’S SIEBEL BUSINESS APPLICATIONS, EVEN POTENTIAL OR HIDDEN PROBLEMS CAN BE PROACTIVELY NEUTRALIZED.

Benefits:

• Monitors and improves the response time of Siebel components and actual user experience

• Identies and reacts to sub-tasks that are not performing as expected

• Coordinates data with all levels of the application and external network infrastructure to quickly nd the root cause

• Graphically displays performance data to identify ‘nontypical’ situations and to proactively identify future performance trends

• Continuously monitors via congurable policies that can automatically implement corrective actions and/or notify IT and Siebel professionals immediately

• Quick, low-risk installation uses ‘autodiscovery’ and HP Software management framework tools; works with and across all platforms

• The knowledge base directs less experienced users to possible remedies without immediately escalating to contacting Siebel experts

• SARM diagnostic tool identies performance and availability issues of Siebel end-users, makes them accessible for proactive trend analysis, and helps anticipate and prevent degradations

For more information about SPI products send us e-mail: spi-info@hermes-softlab.com