Key Features

Event/action

• Monitors the Siebel Enterprise Server, Gateway Server, Database Server, Siebel Web server Extension and the Siebel File System

• Monitors the health of components; including monitoring the status and tasks of Siebel Object Managers, Synchronization Manager, Assignment Manager, Workflow Manager, or Replication Manager

• Full management of the Universal Application Network (UAN) using the HP Operations Manager family of component solutions

• From the HP Operations Manager GUI, starts and stops the Windows services or Unix daemons, as well as Siebel applications and commands

• Tracks Siebel remote user activities, including synchronization status and remote user database backlogs

• Policies (with Siebel corrective actions), HP Operations Manager user roles, Tools, and a knowledge base (countermeasure instructions) are pre-configured for quick implementation and immediate results

• Monitors third-party application processes and log files such as Resonate, Actuate Reporter, Siebel Data Sources, etc

• Sends notifications to the operator when errors occur within any level in the Siebel environment

• Automatically send Emails to remote users who have not synchronized for a specific time period

• Simplified ability to monitor Siebel log files and also to review detailed Siebel Server task log file information associated with an event via operator-initiated actions

Performance

• Tracks Siebel processes, memory consumption, and CPU utilization

• Tracks performance data of Siebel Servers and Siebel Components

• Includes an customizable Intelligent SMART Probe that measures customer experience when they use the software

Siebel Users activity

• Tracks/reports the Siebel users logged into Siebel Application
• Tracks/reports the last Siebel user login time and the last time when user add/change account, contact or opportunity
• Availability to analyze Siebel component crashes; which user is responsible for the crash and what the user performed before the crash

SARM analyzer

• Provides diagnostic tools that help administrators to correlate Siebel business applications end-user performance and availability problems to their root causes within the Siebel infrastructure. These tools help you to find problematic areas in Siebel user transactions, where the most time, CPU or memory is spent

Service reports

• Server, database, and component activity and status
• Remote user synchronization history and status
• Event/action history

Service views

• The SPI for Oracle’s Siebel Business Applications offers auto discovery of the Siebel Business Applications topology by combining different Siebel object types and their dependencies

• As a result, it graphically displays the business impact of Siebel lower-level components, their failures, or performance degradations

For more information about SPI products send us e-mail: spi-info@hermes-softlab.com