Key Features

Event/action

• Monitors the Siebel Enterprise Server, Gateway Server, and Database Server availability, and the Siebel File System.
• Monitors the status of Siebel components that run on Siebel Servers, including: monitoring status, tasks, statistics,
• and the performance of Siebel Object Managers.
• Starts and stops the Siebel Windows services or UNIX daemons, from the HP Operations Manager GUI.
• Tracks Siebel Remote user activities, including synchronization status and remote user database backlogs.
• Sends notifications to the operator when errors occur within any level in the Siebel environment.

• Simplified ability to monitor Siebel log files, and also to review detailed Siebel Server task log file information associated with an event.

• Crash notification and the ability to analyze Siebel component crashes; which user is responsible for the crash, and

• what action the user performed before the crash.

• Monitors Siebel data sources and application log files.

Performance

• Tracks Siebel processes, memory consumption, and CPU utilization.
• Tracks performance data of Siebel servers and Siebel components.
• Includes an intelligent SMART Probe that measures customer experience.

Siebel Users activity

• Tracks/reports the details of Siebel users logged into the Siebel application.
• Tracks/reports the last Siebel user login time and the last time when the user added/changed an account, contact, or opportunity.
• Tracks/reports the statistics of Siebel Web Server Extension (application response time, open session, close session, etc.).

SARM analyzer

Provides diagnostic tools that help administrators correlate Oracle Siebel CRM end-user performance and availability problems to their root causes within the Siebel infrastructure. These tools help you find problematic areas in Siebel user transactions that consume excess time, CPU, or memory.

Service reports

• Server, database, and component activity and status.
• Remote user synchronization history and status.
• Event/action history.

Service views

• The SPI for Siebel offers auto discovery of the Oracle Siebel CRM and Oracle BI topology by combining different Siebel object types and their dependencies.
• As a result, it graphically displays the business impact of Siebel/Oracle BI lower-level components, their failures, or performance degradations.

ORACLE BI

• Monitors Oracle Business Intelligence and Siebel Analytics services.
• Monitors CPU and memory usage of Oracle BI processes.
• Monitors ports and database availability.
• Cache monitoring.
• User usage tracking.
• Scheduled and manager jobs (workflow) monitoring.

OPERATING ENVIRONMENTS

SPI for Siebel is compatible with HP Operations Manager on Windows and HP Operations Manager on HP-UX, Sun Solaris, and Linux. It supports Siebel 8.1, 8.0, 7.8, 7.7, 7.5, and 7.0 platforms on Windows, AIX, Solaris, HP-UX and Linux. It also includes support for Oracle Business Intelligence 10.1 and Siebel Analytics 7.8.

Figure 1: HERMES SoftLab Oracle Siebel CRM and Oracle BI Smart Plug-in for HP Software

For more information about SPI products send us e-mail: spi-info@hermes-softlab.com