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SMART Probes for Siebel
HERMES SoftLab family of SMART Probes for Siebel
helps answer the questions sales managers, business managers, and
call-center managers ask themselves regularly:
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How long do my customers have to wait on
call-center phone lines, before their personal information is
retrieved and they can be serviced?
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Do my sales representatives get information from
the CRM system in a timely manner in order to spend more time with the
customers?
SMART Probes for Siebel delivers insight, monitors,
and manages the experience your customers and end-users have with Siebel
applications.
HERMES SoftLab family of SMART Probes for Siebel
delivers critical information about the Siebel availability and
performance. With the information provided, sources of customer and
end-user experience issues are quickly found, confirmed and isolated to
individual customers and users. Businesses can improve predictability
and service commitments of the entire CRM infrastructure. Business users
are empowered with solutions to anticipate and respond before the
customer and end-user issues affect business.
SMART Probes for Siebel emulate customer and
end-user activity on both dedicated Siebel clients and web clients.
Availability, login times, and transaction response times are measured
for a pre-configured set of customizable transaction scenarios. All
SMART Probes seamlessly integrate with SPI for Siebel and SMART Probes
for Siebel web clients seamlessly integrate with HP Operations Manager Internet
Services (OVIS).
SMART Probes for Siebel are complemented with SPI
for Siebel, which enables you to extend end-user experience management
to Siebel backlogs. Sources of delays in processing customer requests as
well as synchronization bottlenecks for mobile users can be detected
before they affect business.
OVIS probe for Siebel key benefits and features
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Measurement for the
Siebel high interactivity web client
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Out of the box emulation
for basic transactions
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Availability
(transaction was completed successfully)
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Transaction Response
Time
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Login Time
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Preconfigured and
customizable extended transaction flows, allowing
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open composition of
action sequences. Supported actions:
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Login
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Select “Screen” and
“View”
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New Query – performs
query in a current Screen/View
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New Record – creates
new record in a current Screen/View
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Edit Record – modifies
the selected record in a current Screen/View
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Delete Record –
deletes the selected record in a current Screen/View
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Logout – ends the
transaction
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XML based transaction
flow definition
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OVIS reports for
availability, login, and transaction times:
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Top 10 Applications
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Top 10 Users
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Top 10 Transactions
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Top 10 Views
HSL SMART Probe for Siebel dedicated client key
benefits and features
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Measurement for the
Siebel dedicated client
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Out of the box emulation
for basic transactions
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Availability
(transaction was completed successfully)
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Transaction Response
Time
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Login Time
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Reports and graphs for
transaction times and service level conformance, by applications and
users
Software Requirements:
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OVIS Probe for Siebel high interactivity web client
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HP Operations Manager Internet Services 4.5, 5.x and 6.x running on Windows
2000/2003 Standard and Enterprise editions
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HSL SMART Probe for
Siebel dedicated client
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HP Operations Manager for Windows 7.x, or
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HP Operations Manager for Unix 7.x, 8.x
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Supported Siebel
eBusiness application versions:
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Siebel eBusiness Applications 7.0.x, 7.5.x, 7.7.x and 7.8 *
Note 1: HERMES SoftLab OVIS probe for Siebel
supports High Interactivity Web Client mode only, Standard Interactivity
deployment mode (pure html) is supported by OVIS itself and does not
need HERMES SoftLab OVIS Probe for Siebel.
Note 2 * : HERMES SoftLab OVIS SMARTProbe
for Siebel supports extended transaction flows for Siebel eBusiness
Applications 7.7 and 7.8 only.
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