HERMES SoftLab Terminal Server SMART Plug-In for HP Operations Manager

Power-user management of your application deployments

SPI for Terminal Server provides pro-active management of your thin-client environments.

Monitor the Terminal Server environment with architecture and impact to business service level representations. Easily identify and conrm faults, track service consumption, monitor and manage user issues in real time and identify trends before they become faults.

Thin-client computing with Terminal Services brings significant benefits to enterprises, including lowering the total cost of ownership (TCO). However, IT organizations face signicant challenges when it comes to managing this environment:

• As increasingly more mission-critical application are published with thin-clients, disruptions of services or availability issues are even more unwelcome. A single issue on a centralized terminal server can affect all users across the organization with service deterioration or worse, outage.
  

• What’s more, users perceive central application management as a signicant loss of control, and so expect even higher service levels than with conventional desktop deployments.
  

• Corporate IT’s rst-level support also often nds it difficult to address Terminal Server-related issues.
  

• IT managers are challenged to optimize existing infrastructure while planning to consolidate and grow Terminal Server environments.

BY USING SPI FOR TERMINAL SERVER, THE END USER SERVICE LEVEL IS NO LONGER AN EMOTION, BUT IS INSTEAD A MEASURED AND MANAGED CORE OF BUSINESS ACTIVITY

Key benefits:

• Non-stop availability – Terminal Server and License servers are monitored for availability, performance, and license utilization. End-user sessions consuming excessive amounts of resources are identified, exposing the underlying offending processes. The user logon process is monitored as it goes through a number of logon phases, allowing early detection of logon issues. User profiles are monitored for size and age. All these events can be linked to automatic email/paging alerting or automatic counteraction such as resetting a session, terminating a process, or even rebooting a server.
  

• Scalability – SPI for Terminal Server integrates with the HP Operations Manager family, which is itself designed for large corporate environments. Autodiscovery, top reports, and mass commands all simplify manageability as the Terminal Server environment increases.
  

• End-to-end – Terminal Server management within the OpenView environment covers back-end applications, network equipment, as well as full OS and hardware management. Databases, routers, SAP applications, and Terminal Servers are all examples in the chain of service level delivery for an ERP system. The OpenView family of solutions automatically integrates the individual point solutions for each link into full end-to-end managed service.