SPI for Siebel leverages your investment in HP Software to enable end-to-end monitoring of the entire Siebel technology stack. Predefined application management policies help you achieve true “lights out” monitoring and enable automated corrective actions. SPI for Siebel provides the data you need to perform true root cause analysis, helping you pinpoint problems quickly to prevent business interruption.

Check how the SPI for Siebel can help you - download the evaluation version.

Why Use SPI for Siebel?

Our solution empowers you to proactively manage your environment by providing the following key features:

Event/action

• monitors the Siebel Enterprise Server, Gateway Server, Database Server availability, and the Siebel file system
• monitors Siebel components that run on Siebel servers, including: status, tasks, statistics, and the performance of Siebel Object Managers
• starts and stops the Siebel Windows services or UNIX daemons from the HP Operations Manager GUI
• tracks Siebel remote user activities, including synchronization status and remote user database backlogs
• sends notifications to the operator when errors occur at any level in the Siebel environment
• simplifiies ability to monitor and review Siebel log files
• analyzes Siebel component crashes and crash notifications
• identifies the user and the type of action that caused the crash
• monitors Siebel data sources and application log files

Performance

• tracks Siebel processes, memory consumption, and CPU utilization
• tracks performance data of Siebel servers and Siebel components
• includes an intelligent SMART Probe that measures customer experience

Siebel Users Activity

• tracks/reports the details of logged Siebel users
• tracks/reports the last Siebel user login time and the time of the last change (changed account, contact, or opportunity)
• tracks/reports the statistics of Siebel Web Server extension (such as application response time, open session, close session)

SARM Analyzer

• diagnostic tools help administrators correlate Oracle Siebel CRM end-user performance and availability problems to their root causes within the Siebel infrastructure
• these tools help you find problematic areas in Siebel user transactions that consume excess time, CPU, or memory

Service Reports

• server, database, and component activity and status
• remote user synchronization history and status
• event/action history

Service Views

• auto discovery of the Oracle Siebel CRM and Oracle BI topology by combining different Siebel object types and their dependencies
• graphically displayed business impact of Siebel/Oracle BI lower-level components, their failures, and performance degradations

Performance

• tracks Siebel processes, memory consumption, and CPU utilization
• tracks performance data of Siebel servers and Siebel components
• includes an intelligent SMART Probe that measures customer experience

ORACLE BI

• monitors Oracle Business Intelligence and Siebel Analytics services
• monitors CPU and memory usage of Oracle BI processes
• monitors ports and database availability
• cache monitoring
• end-user usage tracking
• scheduled jobs and management workflow monitoring

Check the white paper for the SPI for Siebel in real life!

Need more information? Contact us at spi-info@hermes-softlab.com.

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